CA Essentials Level1 Assessment

Assessment to test the knowledge of CA's on the Essentials recipes

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Question 1 of 57

1. What colour bin outside do we put couch roll and food waste in ?

Blue

Yellow

Green

Question 1 of 57

Question 2 of 57

2. What is the welcome area iPad used for ?

Compliments and Complaints

SF36 questionnaires

Massage patients

Question 2 of 57

Question 3 of 57

3. In an event of a major problem with the burglar alarm at the end of the day, who do we contact ?

The alarm company

Paul

Willow

Question 3 of 57

Question 4 of 57

4. During a ROF appointment what should be done with the timer

Left on pod until goes off

Set once video has started and given to practitioner

Give to client

Question 4 of 57

Question 5 of 57

5. Who is responsible for keeping centre tidy at all times?

Everybody

A cleaner

Assigned CA

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Question 6 of 57

6. What do we use to take a photo of the card machine reports ?

The ipod

We dont

A phone

Question 6 of 57

Question 7 of 57

7. What is the combination for the padlock on back gates ?

1921

1234

1402

Question 7 of 57

Question 8 of 57

8. During the morning shift when should we check the system against actual takings?

End of am shift

Never, just end of day

Middle of am shift

Question 8 of 57

Question 9 of 57

9. What should you do after you oil the shredder ?

Switch it off at wall

Leave for oil to work

Run a piece of paper through

Question 9 of 57

Question 10 of 57

10. What is in the spray bottles in the treatment rooms ?

Water with a drop of washing up liquid

Duomax Cleaner

Just water

Question 10 of 57

Question 11 of 57

11. What days do the bins get emptied ?

Monday & Wednesday

Thursday & Saturday

Tuesday & Friday

Question 11 of 57

Question 12 of 57

12. What do we do with post after it has been franked ?

Leave it for the next day

Put it in a post box

Take it to post office

Question 12 of 57

Question 13 of 57

13. What computer screen do we use to print off general letters ?

Reports Screen

Records Screen

We dont print general letters

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Question 14 of 57

14. When should the pre-payment plans be explained to clients ?

At their ROF appointment

At their New appointment

After 6 treatments

Question 14 of 57

Question 15 of 57

15. Who needs to fill in a Gaitscan outpatient enrolment form ?

Just outpatients

Everyone having a Gaitscan

We dont need to for anyone

Question 15 of 57

Question 16 of 57

16. What blinds do we open in the morning ?

Welcome area only

Just in treatment rooms

All blinds in centre

Question 16 of 57

Question 17 of 57

17. What do we do with a new client enrolment form once finished with it ?

Shred it

Put it in the bin

File it away

Question 17 of 57

Question 18 of 57

18. What is the name of our clinic computer system ?

Computer Media System

Practice Hub

Apple Mac

Question 18 of 57

Question 19 of 57

19. When a client first walks in we should..

Ask who they are

Not speak to them

Greet them with a warm welcome

Question 19 of 57

Question 20 of 57

20. When answering the phone what should we do first ?

Smile

Ignore the phone

Check our hair and makeup

Question 20 of 57

Question 21 of 57

21. When sorting client files for next day why do we reprint and check lists at end of the day?

So the list looks fresh

To give us something to do

Deal with any changes

Question 21 of 57

Question 22 of 57

22. When doing telephone reminders we call ..

We dont call anyone

News and ROF's

Treatment clients only

Question 22 of 57

Question 23 of 57

23. When taking cash, what do we do to the money bags after cashing up ?

Seal them with a blank security tag

Just close them

Seal them with relevant days security tag

Question 23 of 57

Question 24 of 57

24. What time does a new patient need to arrive if they have not completed their enrolment form online ?

5 Mins before

Time of appointment

10 mins before

Question 24 of 57

Question 25 of 57

25. What do we do with the client welcome letters out of the system?

There are no such letters

Post them

Give to practitioner to check

Question 25 of 57

Question 26 of 57

26. When should a client do a 2nd SF36 form ?

After 4 treatments

On their ROF appointment

Re-exam appointment

Question 26 of 57

Question 27 of 57

27. What report should be done on the card machines at lunchtime ?

End of day report

Z report

X report

Question 27 of 57

Question 28 of 57

28. What day of the week is the appointment summary report run and distributed to practitioners ?

Tuesdays

We dont use this report anymore.

Wednesdays

Question 28 of 57

Question 29 of 57

29. When doing reminders, we should do this ..

During the afternoon

First thing in the morning

Mid morning

Question 29 of 57

Question 30 of 57

30. How many toilet rolls should be in the toilet ?

Two

One

None

Question 30 of 57

Question 31 of 57

31. What input do we put the welcome area projector on ?

PC Input

You dont need to change it from HDMI

Always change it to AV1

Question 31 of 57

Question 32 of 57

32. How often do we perform a manual backup of the computer system ?

Twice a day

Never

Once a day

Question 32 of 57

Question 33 of 57

33. What are the red room tags used for ?

Room in use

Room numbers

Practitioner who's room it belongs to

Question 33 of 57

Question 34 of 57

34. How often should the water cooler be serviced ?

Every 6 months

Once a month

Once a year

Question 34 of 57

Question 35 of 57

35. How many spare head rolls should be in each room ?

None

Question 35 of 57

Question 36 of 57

36. When should we give a new client a SF36 form ?

After their ROF

Before their treatment appointment

After their new client appointment

Question 36 of 57

Question 37 of 57

37. Where is the light switch to turn on the light in corridor leading to toilets ?

On wall of corridor

In cupboard under stairs

In reception

Question 37 of 57

Question 38 of 57

38. How often should the post box be checked ?

At least once a day

Once a week

Once every other day

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Question 39 of 57

39. How much float do we keep in the cash box ?

£50

None

£100

Question 39 of 57

Question 40 of 57

40. How do we book an appointment whilst at a screening ?

Ring the centre and see what space we have in the diary

Use the ipad

Give the person our phone number to ring and book

Question 40 of 57

Question 41 of 57

41. How much do we charge for patients booking at a spinal screening ?

£32

£20

Same as a normal new patient

Question 41 of 57

Question 42 of 57

42. When do we need to inform the manager that the franking machine is low ?

When it reaches £100

When it reaches £50

When it reaches £25

Question 42 of 57

Question 43 of 57

43. Where is the emergency list kept ?

Under the till

On the centre computer system

In the back office

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Question 44 of 57

44. If the practitioner is running late for a new client or the client is extra early what should we do ?

Dont say anything

Say sorry and chat with them to keep them engaged

Give them a GDPR form to fill in

Question 44 of 57

Question 45 of 57

45. How long do we leave it before we ring a client who has missed an appointment ?

15mins

30mins

10mins

Question 45 of 57

Question 46 of 57

46. Where is the key for the key safe kept ?

Cash draw

The CAs bunch of keys

In the cupboard

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Question 47 of 57

47. What do you do once dryer has finished for the day ?

Leave door open

Just switch off at wall

De-fluff and empty water tank

Question 47 of 57

Question 48 of 57

48. Do we turn off laptops at end of day ?

Yes

Only on Saturdays

Question 48 of 57

Question 49 of 57

49. Where is the music control box?

Under the stairs

In room 4

On the wall outside welcome area rear door

Question 49 of 57

Question 50 of 57

50. How many fire escape doors are there in the building ?

Question 50 of 57

Question 51 of 57

51. How long is a new massage appointment for someone who is not an existing client ?

60mins

30mins

As long as they choose

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Question 52 of 57

52. If taking a card payment, what do we do with the merchant receipt ?

Write the client number on back and put in till

Put it in the till

Throw it away

Question 52 of 57

Question 53 of 57

53. When should files be selected ready for the day ?

The afternoon before

Two days before

On the morning

Question 53 of 57

Question 54 of 57

54. What should we do if a client wants to discontinue care ?

Ask if a practitioner can call them

Tell them its stupid to stop care

Just cancel their appointments

Question 54 of 57

Question 55 of 57

55. How much does a Gaitscan cost for an existing client ?

£32

£50

Free

Question 55 of 57

Question 56 of 57

56. What do we use to log important information and pass messages from CAs to Practitioners ?

Communication Book

Computer system

Post it notes

Question 56 of 57

Question 57 of 57

57. What is the name of the centres email system ?

Hotmail

Outlook Web Access

Gmail

Question 57 of 57